Fitness Consultant/Front Desk Associate
The Edge Fitness Clubs, LLC The Edge Fitness Clubs, LLC Sewell, NJ Sewell, NJ Part-time Full-time Part-time Full-time Estimated:
$39.
7K - $50.
3K a year Estimated:
$39.
7K - $50.
3K a year FITNESS CONSULTANT/FRONT DESK ASSOCIATE The Edge Fitness Club's front desk is the hub where all of the day's business starts and ends and is the place Fitness Consultants are stationed.
It's the area members approach when they need help or want to make a purchase.
It is the point all members visit upon entry to the gym.
It is also the initial impression when a potential member visits for the first time.
When working behind the desk for the Edge Fitness Clubs you are expected to smile, greet all members by name, have fun, move fast and service all Edge members with a sense of urgency.
The Duties & Responsibilities/
Essential Functions:
Service:
Brings The Edge culture to life by ensuring each guest receives outstanding service by providing a guest friendly environment by greeting and acknowledging every guest, saying hello and goodbye, while maintaining outstanding standards Proactively manages and resolves all member concerns and complaints that are brought forward.
Maintains detailed communication related to the issues and complaints in Datatrak.
Escalates any serious concerns and complaints to the GM Provides exceptional customer service to retail operations (shake bar & pro-shop and juice bar items).
Answers the telephone before the second ring with a smile, answering member questions or transitioning a prospect's telephone inquiry over to a Membership Advisor.
Effectively schedules, cancels or reschedules personal training appointments for our members promptly.
Sales:
Understands the clubs daily revenue goals and helps drive the business, not babysit the business.
Strives to continuously improve the member experience, revenues and retention rates.
Maintains solid product knowledge and awareness of all product information, merchandise and services to find ways to upsell product.
Accurately and efficiently complete all sales transactions and maintains proper cash accountabilities at POS registers.
Understands the opportunities of the business:
every phone call, prospects walking through the door, in and out of the club.
Set and attain all personal and professional monthly generating dollar goals Key
Qualifications:
Excellent verbal and written communication skills Strong attention to detail Thrives in a customer focused environment Excellent Team-Work Education &
Experience:
A University degree is preferred.
A strong focus on the customer/client.
Related industry experience preferred (i.
e.
retail, hospitality, leisure, fitness, etc.
) Great communication skills Ethical Conduct Enthusiasm is a must, we will teach the skills needed to succeed Previous sales experience a plus Must be able to work well with others Job Types:
Full-time, Part-time
Benefits:
Employee assistance program Employee discount Paid time off Professional development assistance Schedule:
Day shift Supplemental pay types:
Commission pay Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
$39.
7K - $50.
3K a year Estimated:
$39.
7K - $50.
3K a year FITNESS CONSULTANT/FRONT DESK ASSOCIATE The Edge Fitness Club's front desk is the hub where all of the day's business starts and ends and is the place Fitness Consultants are stationed.
It's the area members approach when they need help or want to make a purchase.
It is the point all members visit upon entry to the gym.
It is also the initial impression when a potential member visits for the first time.
When working behind the desk for the Edge Fitness Clubs you are expected to smile, greet all members by name, have fun, move fast and service all Edge members with a sense of urgency.
The Duties & Responsibilities/
Essential Functions:
Service:
Brings The Edge culture to life by ensuring each guest receives outstanding service by providing a guest friendly environment by greeting and acknowledging every guest, saying hello and goodbye, while maintaining outstanding standards Proactively manages and resolves all member concerns and complaints that are brought forward.
Maintains detailed communication related to the issues and complaints in Datatrak.
Escalates any serious concerns and complaints to the GM Provides exceptional customer service to retail operations (shake bar & pro-shop and juice bar items).
Answers the telephone before the second ring with a smile, answering member questions or transitioning a prospect's telephone inquiry over to a Membership Advisor.
Effectively schedules, cancels or reschedules personal training appointments for our members promptly.
Sales:
Understands the clubs daily revenue goals and helps drive the business, not babysit the business.
Strives to continuously improve the member experience, revenues and retention rates.
Maintains solid product knowledge and awareness of all product information, merchandise and services to find ways to upsell product.
Accurately and efficiently complete all sales transactions and maintains proper cash accountabilities at POS registers.
Understands the opportunities of the business:
every phone call, prospects walking through the door, in and out of the club.
Set and attain all personal and professional monthly generating dollar goals Key
Qualifications:
Excellent verbal and written communication skills Strong attention to detail Thrives in a customer focused environment Excellent Team-Work Education &
Experience:
A University degree is preferred.
A strong focus on the customer/client.
Related industry experience preferred (i.
e.
retail, hospitality, leisure, fitness, etc.
) Great communication skills Ethical Conduct Enthusiasm is a must, we will teach the skills needed to succeed Previous sales experience a plus Must be able to work well with others Job Types:
Full-time, Part-time
Benefits:
Employee assistance program Employee discount Paid time off Professional development assistance Schedule:
Day shift Supplemental pay types:
Commission pay Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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